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Help, warranty & returns.
Drone Active Australia
Your Australian Consumer Law rights come first. Applicable consumer guarantees cannot be excluded by this policy. They may continue beyond 30 days and beyond a manufacturer's warranty.
Afterpay help
Afterpay is available at checkout for eligible Australian orders. Choose Afterpay on the secure payment page to split your purchase into 4 interest-free instalments. Order totals including delivery must be within the supported limit of $4,000. Approval, eligibility criteria and Afterpay terms apply; late fees may apply.
Orders, delivery and product help
Contact hello@droneactive.com.au with your Drone Active Australia order reference, the email used for your purchase and a short description of the issue. Drone Active Australia handles product questions, delivery updates and return requests. Estimated delivery is 7–14 days from order.
Returning an Afterpay purchase
Contact Drone Active Australia first for return instructions under the policy on this page. Once an approved refund has been processed through the original Afterpay payment, Afterpay adjusts the remaining instalments and returns any amount owed to the card or cards used for payment. Your payment schedule continues until the refund is processed, unless Afterpay confirms a change.
You can report a return through your Afterpay order to check options for moving the next payment. Follow the instructions in your account; requesting a return does not itself cancel the order or guarantee a payment pause. Read Afterpay’s returns and refund guide ↗
Payments, account access or difficulty paying
For instalment dates, payment problems, account access or payment assistance, contact Afterpay directly through its app or support centre. Drone Active Australia cannot change your Afterpay account or payment schedule.
The first 30 days
Please inspect your delivery and let us know promptly if anything appears faulty, damaged or missing, ideally within 30 days of delivery. This is a reporting recommendation, not a claim deadline or a 30-day-only manufacturer warranty. Reporting a problem later does not remove your statutory rights.
Manufacturer warranties
Manufacturer cover varies by model, component and Australian supply channel. The applicable provider, term, coverage and claim process must be confirmed in the product offer before purchase. We do not advertise a blanket manufacturer warranty period across the catalogue.
Additional cover on selected drones
Extra warranty or care-plan cover applies only where expressly included in the confirmed product offer or purchased separately. The offer will state its provider, duration, price, exclusions, activation requirements and any claim fees. Crash, flyaway or accidental-damage protection is not included unless the specific plan expressly provides it. Extra cover does not replace your consumer guarantees.
Faulty products
Contact Drone Active Australia directly; you do not have to pursue the manufacturer yourself. We may assess the fault. Where Australian Consumer Law applies, a major failure entitles you to choose a refund or replacement. A minor failure will be remedied without charge within a reasonable time; further remedies may apply if it is not. Compensation may also be available under the law.
Request help
Email hello@droneactive.com.au for order, delivery, product or returns help. Start your message with “Warranty support” and include your order reference or other proof of purchase, serial number and a description of the issue. We will arrange the next steps and return instructions. Do not post damaged batteries; ask for safe return arrangements first.
For a confirmed faulty product, we cover reasonable return costs. For large or difficult-to-return items, we arrange collection where required. Original packaging is not required for a statutory faulty-product claim.
Change of mind & accidental damage
We do not offer change-of-mind returns unless agreed in writing before purchase. This does not affect faulty-product rights. Problems caused by misuse or accidental damage are not automatically manufacturing faults; each claim is assessed on its circumstances and any applicable care-plan terms.
Updated 19 October 2026 · Drone Active Australia
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Drone Active Australia
ABN 73 265 896 310